I had to spend some time on the phone with my mom who's completely PC illiterate (and prone to anxiety for the tiniest things) after she had one of those calls. He had her do the ASSOC in CMD to get the CLSID, but she was unaware that this CLSID isn't unique. I ended up having to let her remote into my desktop so she could watch as I did the same on my own PC. That way she could see that it's the same number and she was fine. Luckily she didn't let him get any further than that. Her WTF meter went off and she hung up on him. lol

She's learned since that MS will never call you, and nobody should ever ask for a password or anything.

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