vilters opened this issue on Apr 10, 2015 · 84 posts
WandW posted Mon, 13 April 2015 at 7:30 AM
Heaven forbid that one should be courteous to one's Customers.
It isn't an issue of politeness. There is an established product compliance and support system provided for DAZ3D product to purchasers that free's creatives up to focus on what they do best 'create' and gives customers a standardised accountable problem troubleshooting method. Which is actually more of an asset to customer's than a slight by the vendor. The support system even goes as far as a 30 day money back guarantee which is pretty much unheard of in this industry.
It seems to me then that the courteous and prudent thing to do if the vendor (or a forum Admin for that matter) saw it would be to point them to Support, if nothing else to to prevent a refund request. Pasting in a boilerplate reply would take a few seconds. I've recommended to users here and elsewhere to file support tickets on Poser issues. However, this thread is about the shortcomings of the Rendo site...
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The Wisdom of bagginsbill:
"Oh - the manual says that? I have never read the manual - this must be why."