It seems to me then that the courteous and prudent  thing to do if the vendor (or a forum Admin for that matter) saw it would be to point them to Support, if nothing else to to prevent a refund request. Pasting in a boilerplate reply would take a few seconds. I've recommended to users here and elsewhere to file support tickets on Poser issues. 

However, this thread is about the shortcomings of the Rendo site...

Lol, yeah I do see your point. however the issue would be the time taken scouring the forums required to pick up any stray post relating to a single product and any missed may feel neglected anyways. Generally people go the forums with generalised issues as others may of encountered the same issue and have a solution readily available which is practical for them. Most DAZ3D customer are aware of the existing support systems and really don't need to be directed.

Exactly. And considering that two mods were already helping the customer, my participation was moot. Someone's grasping at straws to make a point about my product support. Two years without an issue on that product. That's really how solid my customer support is. And I thank you once again.