Exactly. And considering that two mods were already helping the customer, my participation was moot. Someone's grasping at straws to make a point about my product support. Two years without an issue on that product. That's really how solid my customer support is. And I thank you once again.

Obviously the Mods weren't referencing the user to the Support system.  ;) The user was successful only after your following your advice, MM.  My point was that you and your fellow DAZ staff and vendors' time might be more valuably spent reading and posting in the DAZ Poser Discussion Forum than here...

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The Wisdom of bagginsbill:

"Oh - the manual says that? I have never read the manual - this must be why."
“I could buy better software, but then I'd have to be an artist and what's the point of that?"
"The [R'osity Forum Search] 'Default' label should actually say 'Don't Find What I'm Looking For'".
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