Exactly. And considering that two mods were already helping the customer, my participation was moot. Someone's grasping at straws to make a point about my product support. Two years without an issue on that product. That's really how solid my customer support is. And I thank you once again.

Obviously the Mods weren't referencing the user to the Support system.  ;) The user was successful only after your following your advice, MM.  My point was that you and your fellow DAZ staff and vendors' time might be more valuably spent reading and posting in the DAZ Poser Discussion Forum than here...

Good try again. Now considering that the issue in question was posted not in a customer's own thread he started, but added in the fifth page of a thread named "Does DSON work in Poser Pro 2014", you can stop now on the subject of customer support. You're finding reasons to moan where there are none. If you can tell me how exactly anyone can know that a specific product issue exists five pages down from that title beyond being psychic, please enlighten us all. Otherwise, I stand by my statement that you are grasping at straws.