Sun, Dec 1, 4:06 AM CST

Renderosity Forums / MarketPlace Customers



Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 28 10:29 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.



Subject: In Style for 70's Head Scarf file not found -- cannot download


Spit ( ) posted Sun, 10 May 2015 at 11:59 PM · edited Sat, 30 November 2024 at 3:36 PM

Order #: 112716892

When I try to download the subject item a page comes up complaining about a key not existing. The other items in the order downloaded fine.

**
**

**Thanks.
**

**
**

**
**

**
**


KristiS ( ) posted Mon, 11 May 2015 at 11:55 AM

Hello,

I am going to get with the Marketplace staff and have them take a look.

I will get back to you as quickly as I can.

Thank you for letting us know :)


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  


jennblake ( ) posted Mon, 11 May 2015 at 5:10 PM

Hi. 

The new file is in place for that product. I'm sorry for the trouble..when it was uploaded it was corrupted somehow. Please let us know if you need any further assistance at all. :) 


Spit ( ) posted Mon, 11 May 2015 at 7:29 PM

Thank you. I was able to download now.

Was this the wrong place to post about it?


jennblake ( ) posted Mon, 11 May 2015 at 9:53 PM

No not at all. :) I just told Kristi I would take care of it and be sure you knew the new file was available to you. You are in the right place. :) Enjoy your product and have a good rest of your week!


Privacy Notice

This site uses cookies to deliver the best experience. Our own cookies make user accounts and other features possible. Third-party cookies are used to display relevant ads and to analyze how Renderosity is used. By using our site, you acknowledge that you have read and understood our Terms of Service, including our Cookie Policy and our Privacy Policy.