Forum: Community Center


Subject: My Credit Card was HACKED again!!!!!!!!!

Lyne opened this issue on Feb 19, 2015 · 124 posts


hornet3d posted Sat, 16 May 2015 at 4:17 AM

As to phone calls I really don't know as I never answer the phone, if it is family they know to either leave a message or email me.  The statement from Rendo said they did not keep credit card information but that information had been passed to an 'unauthorised third party' during the order process. I read that, rightly or wrongly, to mean any information Rendo has on me which includes my phone number so I would not be at all surprised if we are not all on a target list somewhere.  More upsetting I don't think Rendo really understand the impact this has had on their customers.  OK, they have owned up and closed the leak, we hope, and they have moved on while many of us are still dealing with the consequences.

I still don't think they've "owned up", I'm afraid. Yes, they messaged those affected... but it should have been public, front page, "we've been hacked, added extra security" announcements. But yes, I don't think they truly understand the impact it's having on us. I was already one of those that doesn't answer when the number is unrecognized, and I'll try to look it up online while the phone is still ringing (which is how I know one of them is the credit card "service")... but it's adding reinforcement to that behavior with this having been added to the calls I get.

'Owned Up' may not be the right term but it least it was something I could supply to my credit card company so they could see I had ordered from Rendo in the time frame stated in the announcement.  They were then willing to refund the fraudulent transactions so I had no financial penalty but there was still a lot of time and grief caused by the security breach.

 

 

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