I'd feel a whole lot sorrier for them if I didn't remember all those times I bought products who's shaders were only worked with you-know-what, or used python scripts, or... well you get the picture.  At this point Smith Micro is going to have to come up with reasons why you should continue paying for its software when there are other options where you don't.  That doesn't mean you just have to be equal, you have to excel.  So at the very least they are going to have to foster a community that can use the abilities of the program to make viable content, while keeping their core product's abilities above that of their competition.  The problem is, that doesn't appear to be happening, and with their monetary condition, isn't likely to turn around.