the site is a nightmare, sorry rendo, but you need to sack your web designers, cos they certainly don't know how to code and design websites.
losing search by vendor is really bad. the site loads extremely slow, compared to previously( it was slow enough then!) the layout is very cluttered and jumbled.
if the PTB had any sense, you would at least revert back to previous site design.
then, ASK the customer base what they would like. then you should hire a GOOD web design firm and get them to design a website that the CUSTOMERS would like.
STOP trying to make the site cellphone and 'tablet' ultra friendly.
the majority of your user base are accessing the site on a PC, NOT a tablet or smart phone.

okies, rant over, and no doubt it will be ignored like every comment that doesn't gush with approval of the new site ROFL!!!!