Seriously, guys. I say this as an IT guy, not as a frustrated user. If a money-making application at any of my jobs was this screwed up for this long, someone would be screaming at the top of their lungs for the upgrade to be rolled back.

Your vendors are complaining. I just buy stuff here, but if the vendors get pissed off, what are the implications for your business?

The triage going on here is too slow.