creativeguy59 posted at 9:37AM Wed, 26 August 2015 - #4224259

KimberlyC posted at 7:16AM Wed, 26 August 2015 - #4224201

creativeguy: It is good to see that members are concerned about others. Hope did not at all take a way that Pip has a health condition and that the site seems to be effecting that. I am very sure that Hope took note of this issue and will bring it up to the programmers. But, we can not make any change at a split second. Issues are brought up to the rest of the team first before any action is taken.

Please do not paint admin or any staff member as uncaring as that is not true. All of our staff care about the community. If you think about it, site coordinators are volunteers. They donate their own time (a lot) to this site because they want to help others and make this site better.

Thank you for your input and please know that we are working on making the site a better place for everyone.

I don't believe anywhere I stated this needed to be this split second, those would be your words Kimberly, nor did I convey that had to be fixed this instant. :) I did convey that you guys need to take it more seriously than you apparently have after basically not replying to multiple threads in a manner that seemed to reflect the seriousness of the matter. I will, however, will say what I feel and what the pattern of behavior reflects. That is my right really to do so. Do I believe you all are ebil devils? Nope. Do I expect certain things from an admin staff, having had my experience being and admin, having dealt with many admin groups over the years on a variety of sites, having reasonable expectations of what to expect from a company that accepts folks money? Yeah. I do have the right to those expectations of conduct. If you look at the history of the general topic threads (multiples).... and general fact as of the writing of these topics the admin staff has not contacted Pip or others I know personally about this matter. You paint yourselves into the light that you are asking me not to. Doing so shows that you take them serious, not doing so gives the perception that you do not. The word I'd use most is you've gotten to jaded to complaints on one hand and other cases to sensitive to teh complaints. Both cases can produce interesting results and actually fairly normal reaction and defense mechanism result. You just need to be aware that it is happening.

Perceptions are a funny basis and I try to avoid it but that is what the facts and pattern leads up to. I believe I have been more than fair in my postings, actually, many people think I'm being to fair and have entirely written you folks off and ask me why I bother. I actually don't hold any rancor to any of you. I do have a bit of a problem when folks approach try to pull the wool over my eyes on technical issues that I'm well aware of how things work, tools out there, site design, ad blocker, etc.

As I said earlier as well I don't believe specifically it was Hope's intent in her wording but the wording was not good, so you might want to re-read the posting I made for clarity. I want that on the record.

I have sat in your seat. I have coded sites. I am currently coding a site and doing my research. I have run a business. I work in tech. I get all of it. So I think I have a rather unique perspective of seeing all the angles of the events and situation. So if I hold you, the admin and owners of this site, to a certain standard. I think that isn't an unreasonable expectation.

Hey @creativeguy-- As Kimberly noted, please don't keep saying we're uncaring. It seems that members keep stating that we're not listening, but over the past week, the site has greatly improved because we listened to you guys and took your suggestions into consideration. If we were uncaring, we would have just fixed bugs and major issues and ignored the rest, but we haven't.

As a Community Manager, I am an overall caring person and if I could, I'd like to help everyone, but unfortunately, I'm unable to do so.

Therefore, I ask you these questions: how would you improve the site in order to help members with dyslexia or other health issues? What suggestions can you present that would eliminate members from feeling ill? Please provide me with some insight. Thanks so much!

Hope Kumor

Editor-in-chief of Renderosity Magazine