hopeandlove posted at 12:26PM Wed, 26 August 2015 - #4224300

creativeguy59 posted at 9:37AM Wed, 26 August 2015 - #4224259

KimberlyC posted at 7:16AM Wed, 26 August 2015 - #4224201

creativeguy: It is good to see that members are concerned about others. Hope did not at all take a way that Pip has a health condition and that the site seems to be effecting that. I am very sure that Hope took note of this issue and will bring it up to the programmers. But, we can not make any change at a split second. Issues are brought up to the rest of the team first before any action is taken.

Please do not paint admin or any staff member as uncaring as that is not true. All of our staff care about the community. If you think about it, site coordinators are volunteers. They donate their own time (a lot) to this site because they want to help others and make this site better.

Thank you for your input and please know that we are working on making the site a better place for everyone.

I don't believe anywhere I stated this needed to be this split second, those would be your words Kimberly, nor did I convey that had to be fixed this instant. :) I did convey that you guys need to take it more seriously than you apparently have after basically not replying to multiple threads in a manner that seemed to reflect the seriousness of the matter. I will, however, will say what I feel and what the pattern of behavior reflects. That is my right really to do so. Do I believe you all are ebil devils? Nope. Do I expect certain things from an admin staff, having had my experience being and admin, having dealt with many admin groups over the years on a variety of sites, having reasonable expectations of what to expect from a company that accepts folks money? Yeah. I do have the right to those expectations of conduct. If you look at the history of the general topic threads (multiples).... and general fact as of the writing of these topics the admin staff has not contacted Pip or others I know personally about this matter. You paint yourselves into the light that you are asking me not to. Doing so shows that you take them serious, not doing so gives the perception that you do not. The word I'd use most is you've gotten to jaded to complaints on one hand and other cases to sensitive to teh complaints. Both cases can produce interesting results and actually fairly normal reaction and defense mechanism result. You just need to be aware that it is happening.

Perceptions are a funny basis and I try to avoid it but that is what the facts and pattern leads up to. I believe I have been more than fair in my postings, actually, many people think I'm being to fair and have entirely written you folks off and ask me why I bother. I actually don't hold any rancor to any of you. I do have a bit of a problem when folks approach try to pull the wool over my eyes on technical issues that I'm well aware of how things work, tools out there, site design, ad blocker, etc.

As I said earlier as well I don't believe specifically it was Hope's intent in her wording but the wording was not good, so you might want to re-read the posting I made for clarity. I want that on the record.

I have sat in your seat. I have coded sites. I am currently coding a site and doing my research. I have run a business. I work in tech. I get all of it. So I think I have a rather unique perspective of seeing all the angles of the events and situation. So if I hold you, the admin and owners of this site, to a certain standard. I think that isn't an unreasonable expectation.

Hey @creativeguy-- As Kimberly noted, please don't keep saying we're uncaring. It seems that members keep stating that we're not listening, but over the past week, the site has greatly improved because we listened to you guys and took your suggestions into consideration. If we were uncaring, we would have just fixed bugs and major issues and ignored the rest, but we haven't.

As a Community Manager, I am an overall caring person and if I could, I'd like to help everyone, but unfortunately, I'm unable to do so.

Therefore, I ask you these questions: how would you improve the site in order to help members with dyslexia or other health issues? What suggestions can you present that would eliminate members from feeling ill? Please provide me with some insight. Thanks so much!

Okay. Up into posting last night my perception based on the stuff as explained previously was this wasn't being taken seriously as an issue. I am who I am as you are who you are. Perception is everything but mine was based on the facts of how until now no serious statement/discussion was made on it. Actions in the end speak very much louder than words and I wasn't seeing action that indicated that this was taken up. Hence my actual viewpoint... just explaining. For the record, I think that the admin staff is caring in general, you in particular seem like a sweet person, as does Boni, KrisiS, I don't have enough data to work on others in your staff. Let us just agree that we have a perception difference that I hope gets resolved.... I am what I am. I do not equivocate I say what I mean, I'm bluntly honest... I know that can be hard to take at times.

Anyways we digress from the actual real issue:

I will now provide some links to familiarize yourself with the specific condition Pip has and others have, but there are more than just Meares Irlen Syndrome that can crop up.
I used to have a few better ones when I ran into this with folks using my site a while back but in my new research drive for my new site I started looking into UI Design for this case again to refresh myself. These are what I have on hand to study but looking for more but more importantly talking to folks with the condition like Pip.

First Site

2nd Site

3rd Site

Some general information and also some data on what a site needs to do ... I found it an interesting set of read and I'm digesting it with other design factors for my site. Now that being posted for links as a start. Not all folks so inflicted are the same ... some things work for one and not others. What you need to do is talk to them individually through email and engage them to be able to help you more and explain what I've been reading. You need to find the happy ground that makes it manageable. That is exactly what I did last time I was running a site, I researched and engaged people with the condition or problems directly to fine tune and see what I could do to make it less of a chore on them ... can't be perfect but ... it can get a lot better. That is what I am now doing with my new site as the UI design evolves (extremely basic now but research is what I need to do on brushing some rusty off the old noggin skills). So talk to Pip and others this I highly recommend.

Please tell me if you have issues with the links I did test them prior to committing this post and they worked but.... I have them offline in my research files for my project.