Hey @creativeguy-- As Kimberly noted, please don't keep saying we're uncaring. It seems that members keep stating that we're not listening, but over the past week, the site has greatly improved because we listened to you guys and took your suggestions into consideration. If we were uncaring, we would have just fixed bugs and major issues and ignored the rest, but we haven't.
The problem is the way you respond. It sounds very lawyer-esque and automated-- it sounds almost exactly like the sort of BS response you get from a spokesperson of a large company that begins with "To whom it may concern". This creates the illusion that the Rendo staff are aloof and unapproachable, just like staff of a huge multinational company or a politician. There is very little communication on what is or isn't planned for fixing, and zero information on what is going on behind the scenes. Just a "thank you for your concerns, I will run this by the programmers" and nothing more until it gets fixed without anyone noticing, largely because you never tell them to look for a fix.

Therefore, I ask you these questions: how would you improve the site in order to help members with dyslexia or other health issues? What suggestions can you present that would eliminate members from feeling ill? Please provide me with some insight. Thanks so much!
Why should we do such a thing? You and your programmers have an obligation to research and MEMORIZE this stuff yourself! I mean what kind of business programmer doesn't know how to avoid site-design that causes migraine, seizure, or arthritic issues?! I mean that's the sort of thing you can get sued for! I'm sorry, but I'm just at a loss for how you or any other staff member could ask such a thing.
Especially when that information is available all over the net if you look for it. You can find how-to's for almost anything online if you look hard enough. How to's for web design are among the easiest type to find.

We are interested in looking into this type of situation more. :)
Again, why don't you already KNOW about it? You're a business. Web design that avoids the triggering of health problems is something you should have become educated on before even launching the site 15 years ago/getting hired by Rendo-- in addition to keeping up to date with info available to the public on such an issue (just like you keep track of viruses, exploits, scammers, and vulnerabilities)

In addition to that, I'm not sure that all the clutter is good for sales.

So, reviewing that again, you need to find out AND MEMORIZE (well, not you so much as the programmers) the programming do's and don'ts to avoid worsening symptoms for those with:
--Vision problems caused by flashy computer displays, thumbnails too small, and inappropriate text-to-background colors among other things (Graves Disease as mentioned above, myopia, common age-related eye disorders, photosensitivity, etc)
--Musculoskeletal and nerve conditions of the hand caused by excessive scrolling and clicking (arthritis, fibromyalgia, carpal tunnel, etc.)
--Migraines, seizures, inner ear/balance issues/vertigo, and similar issues caused by flashing lights.

Oh, and your programmers need to do RESEARCH on the design they have planned, to see if it's good/feasible, along with recommended specs.