I've been working with DAZ since July 10, 2015, with gaps from waiting. I was told by the DAZ tech problem report agent.that she only had 8 hours in a day any she had a lot to do. I asked if I could be transfered to another tech or a supervisior, or maybe talk to some Tech, are under the on the phone...no reply. BTW, the people I spoke to at the DAZ 'OVERFLOW' Dept, who believe they are taking 'OVERFLOW' calls. They simply fill out a problem report and pass it on. To the best I can determine there is no 'OVERFLOW', ALL calls go to them. In the past a 'TECH' cal went directly to a TECH, and the problem was solved in minutes rather than 8+ weeks. I tried re-submiting the problem and and I was refered back to the original Tech. Both DAZStudio 4.8 64 bit and The Install Manager are installed. I can't access the install Manager from the Library Product Lisy if I click on the green Download/install botton, the window goes white. If I go to the Install Manager directly, I'm missing items from my Library Product List. I like DAZ Studio, and DAZ oroducts. I've spent $1ooo's of dollar on DAZ products, ( they are quailty products ) but their revised customer service does not work for me. Maybe for simple problem it would be OK? Right now I'm waiting to here from DAZ.