Kimberly, I think most people here understand that the staff is only doing what they are told. But the way you say things make a huge difference. Some of the staff here have adopted a downright condescending tone to us, and that is ticking off a lot of people. Stop treating us like children, and you might get less flack ;)

Example: "We'll no longer have the features that you asked for, but instead we have implemented these new and exciting features, and we're sure you're all gonna love it!! Yay! Flowers! And if you don't like it right away, give it some time and we're sure our enthusiasm will infect you as well, because this is so AWESOME!! Hugs! Kisses! And you know, all the other cool sites do it, so we have to as well!"

Reality check: Most of us are adults, not teens, and being talked to like that, is extremely off-putting, for me at least, but judging by what other people say, I'm not alone in feeling this way.

It would also help if you in addition to giving us objective replies, also included some reasons. Whenever it has been decided that a sorely missed feature will not be re-implemented, it would be very helpful to many of us, I think, if we got some reasons as to why not. Instead of just saying "This will not happen", please explain why not. Especially for features that used to be part of the site, which makes it hard to understand why it can't be put back again.

Also, you staff need to understand that we complain because we care about Rendo, If we didn't, we would just silently leave and let you fail. But because we care, and because we see Rendo heading towards disaster, we try to stop it. We try to tell you what you are doing wrong and what you can do to make it better. After all, we are your customers and we pay your bills, and we know what we like! If we don't get what we want here, we go elsewhere, simple as that.

And for the love of God, STOP TRYING TO BE FACEBOOK!