@ Kimberly, thank you for your response - much appreciated.

@ Hope - for the record, i never said that no one was listening -- what i said is that there are many things that have been left unanswered, unattended and unaddressed, which is different than not listening.

@ staff in general - DG stated my perspective perfectly. we are all aware that so many things are most likely out of your hands/ not within your control. i, for one, can/do even empathise in varying degrees to your position. however, you are the 'first line of defense' so to speak, and the only ones here with whom we can interact with to get answers & to understand what is, or what is not, happening. giving us the sense that follow-through is occurring goes a long way, and again, back to my post, the follow-through, we realise, does not rest solely upon your shoulders, but what are we to do? how do we get updates if no one is talking to one another [whether it is staff to staff, or staff to programmer[s], etc.] who can then talk to us, your member-base?

sidenote: on the subject of follow-through --

i just saw that you, Hope, went back to my post regarding having the no comments option reinstated in the galleries. you said you were still looking into this for me, and you did that relatively unprompted which i am so incredibly grateful for. i can only speak for myself, though i suspect i'm not alone in this, but i get tired of feeling like a beggar at times just to gets answers, so again, it was actually pretty nifty to not feel that way.. thank you.