bhoins posted at 7:17PM Thu, 22 October 2015 - #4234805

ssgbryan posted at 5:20PM Thu, 22 October 2015 - [#4234708]

Request #196181 Wrong version of INJectionPoseBuilder

Harry Bryan Jun 29, 17:27

The Mac installer of INJectionPoseBuilder installs the windows version of the product. I am sure there is a reason how this got past QA - I suspect it is because QA doesn't.

Please fix this.

Thankyou.

Last response from Topher Spencer:

HI Harry

The Q/A team has been notified. I will update you when I hear anything more.

Have a good day.

August 26, 2015, 10:51

Note the dates.

You got an answer from Customer service within hours of your post. And no I was not embarrassed by you, but you did help me illustrate a point. Thank you for that.

Do you now believe that if someone asks Daz 3D about the DSON format and licensing they will get a different answer from what I gave?

No - What it tells me is that your QA manager is incompetent. I shouldn't have to air Daz's dirty laundry for all to see to get someone at Daz to do their damned job. There was no intention to address the issue - Topher couldn't even be bothered to ask "QA" an ETA on the product - which I asked him to do 2 months ago.

I read the note - The product hasn't worked in OSX for 8 years (and the last 6 versions of OSX) and no one at Daz noticed. I am tired of being told by Daz employees that it is MY job to do the QA manager's job - it isn't the first time it has happened.

The last time I had a issue in tech support I had to PM the CTO of the company (He made the mistake of once posting in the forums over at Daz.) Within 24 hours, tech support was swearing up and down that out of the 300+ bugs labeled crash immediate in OSX that he picked mine to fix - after in languished in the que unacknowledged for over 6 MONTHS. How the *&^% they missed that they compiled the OSX version of DS 4.0 against the wrong set of Qt libraries is beyond me.

How many actions do you having sitting unresolved at over 90 days? I know the QA manager doesn't know - and their boss isn't even smart enough to know to look.

I was telling Daz that a decade ago that they didn't have a competent operations manager - I have run larger organizations than Daz & I would have fired everyone working there by now. No one on the management side of the house knows what they are doing.