argel1200 posted at 4:35PM Sun, 29 November 2015 - #4241440

Wow, great summary. You left out that initially some prime prices were higher than sale prices. Not sure if that was a bug, vendor silliness, etc.

What's this about a hacking incident?

A number of people had their details and credit card information stolen. At first Rendo denied it was them as they do not store credit card information. I was skeptical at first but continued to order from Rendo and two of my cards were used fraudulently, one card a second time after it had been re-issued. By then it was clear that Rendo was indeed the source of the breach and they were forced to make a statement admitting the breach. They did not give details, which was understandable, but reading through the lines it a appears someone was passing order information to an 'unauthorised third party' . As such it was not a hack as such but it was a breach that cause a small numbers of customers a great deal of problems. My credit card company was very good about it and for me it was just a hassle but I think some may have lost money.

All of this was at the start of the year and the security was beefed up but I can well understand why customers were uneasy about shopping here. In Rendo's, defense though, the changes have made it almost impossible to spend money here hence the problem is largely solved.

 

 

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