Finally Google has nothing to do with the hacking I never said that it did. I was bringing up an entirely separate incident which occurred just months prior to the disastrous redesign, which fanned the flames.

the contempt Rendo showed/shows it's customers, Though nowhere near as bad, the saccharine enthusiasm and positiveness during redesigns as the walls fall down all around them and even in indirect response to customer complaints.

The admins come across as Bagdhad Bob with Floe's (the annoying insurance chick) personality and sunny disposition.
As bad as some of the admins act at times, however, the programmers are far worse. Remember how, during 2 redesigns ago, the "On sale" text was light grey? Remember how everyone complained incessantly about it, and Kristi (I think it was her) kept bouncing it on the programmer or the site owner (can't remember which), who obstinately refused to change it because light grey was his personal preference or something (I specifically remember Kristi or whoever the admin in contact with him even being frustrated that he wouldn't change it). He was finally convinced to change it to red two weeks later.