Attached Link: http://www.daz3d.com/pages/dp/contact/contactmain.html

I've bought at DAZ 8 times. 7 times I've had download problems. 100% of the time, they've resolved the problem imediately on Monday to my complete & utter satisfaction (aside from the frustration of the delay). I've put off buying twice due to obvious problems at the site. Now I try & purch Thurs nite for my weekend "toys" so any probs can be fixed Friday. I've talked to their tech folk, & they're considering having a tech on duty on Saturdays - PLEASE, Please, please EVERYBODY who's had this kind of problem - TELL THEM, & suggest that very thing - if they get enough feedback, They'll likely do it! They really want to keep customers happy. All it would take is to focus their attention on the problem. That will take Feedback! (See link above)