Forum: Community Center


Subject: Open letter to renderosity staff & members

poisinivy opened this issue on Feb 20, 2016 ยท 87 posts


IceEmpress posted Sat, 20 February 2016 at 6:48 PM

In part, I do get why you're upset. It was too much at one time..

That is not the problem. The problem is:

--Broken site redesigns that make Renderosity non-functional for 2 weeks, and buggy for months. Two summers in a row.

--Prime neutering being the worst decision I have ever seen Rendo make

--Incompetent and unprofessional site redesign-- incredibly basic stuff that the programmers should already know.

--Long-standing bugs not getting fixed

Let me elaborate on these issues further. Unfortunately, all of these are beyond your control.

I honestly cannot comprehend the decisions that Rendo has made since the redesign the summer before last. So many decisions, primarily by TPtB, that come across as unbelievably incompetent and unprofessional. Things like not keeping a backup server with the old site design when launching a redesign, in case things go badly (this was an issue during 2 summers ago site redesign) The programmer's (or site owner's) obstinance during that same redesign in changing the "on sale: x% off" font color to something readable (it was a medium gray font on the current dark grey background. He refused to change it for 2 weeks despite being told repeatedly by Kristi and other admins that the customers wanted this because they had trouble noticing and reading the font) It seems like there are a whole bunch regarding web design that I can't remember right now, that was brought up by professional webdesigner forumites during both redesigns that should have been common sense and not needing to be requested by the community. Wait, I remember some-- the infinite scrolling and lack of dropdown menu for vendors being a couple of important examples. The rest I don't remember beyond that it became PAINFULLY clear that TPtB didn't bother to reference some online resources/tutorials on effective site design-- something which is incredibly easy to find in practically infinite number.

There was the initial asinine gallery rule changes which I cannot recall beyond that they would have been detrimental for non-Prime member vendors.

SO many bugs and broken unrestored features from the redesign-- some to this day have yet to be fixed, and a site redesign is just 5-6 months away. 3rd party ads giving people malware upon loading in the Rendo banners (this is insulting when Rendo claims that one of the reasons for banning off-site links is to prevent customers from malware!), Gallery search by date only being restored a few weeks ago, pain-in-the-ass download system hasn't been fixed. Email notifications have been glitchy for a year and a half, now. It has been more than 6 months since the redesign. No business can expect to survive when it takes more than half a year to fix bugs, esp. when another disastrous redesign is only another 5-6 months away.

The Prime neutering is yet another incompetent decision-- and probably the most self-destructive one of all-- even worse than this no-offsite links thing. Unlike the aforementioned problems, not so much from the getgo like the previously mentioned examples as it is over the fact that TPtB did not listen to customer AND vendor complaints about this decision, and to this day do not seem to care about how much this has hurt them. Perhaps I'm wrong, but it looks to me like the Prime neutering was the most devastating decision Rendo has made in the past 3 years that I have been coming to this site. The downward spiral started before then, but it didn't reach terminal velocity until last summer's site redesign. If Renderosity wants to get their previous sales levels back, then the first and absolutely most important thing they need to do is reinstate the previous Prime system, price, benefits, and all. They may argue that system was not sustainable. Well, I'm pretty sure this downward spiral isn't sustainable either, and the neutering of Prime is probably the biggest factor by far. It used to be that people debated whether or not Platinum Club or Prime Membership gave greater benefits for the cost of membership. Nobody disputes that PC is far superior, anymore. Even if the sales discounts remain modest compared to 1 year ago, many customers would still be drawn to the site by the old Prime.