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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 01 7:38 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Double charge on order.

EricJ opened this issue on Mar 03, 2016 · 5 posts
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EricJ ( ) posted Thu, 03 March 2016 at 1:11 PM · edited Fri, 29 November 2024 at 11:58 AM

I tried e-mailing to "store@renderosity.com" but I get a "delivery failed" return message.

The order number is: 112835067

I can provide the PayPal transaction numbers if needed. I don't want to post them in a public post and I couldn't find who I should send sitemail to directly.

If you could cancel or refund one of the payments that would be great.

Thanks

KristiS ( ) posted Thu, 03 March 2016 at 5:20 PM

Hello,

Please send an email to me with both transaction ID numbers so I can get this taken care of for you: kristis@renderosity.com

Thank you 😄


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

EricJ ( ) posted Thu, 03 March 2016 at 9:21 PM

Sent.

Thanks

KristiS ( ) posted Fri, 04 March 2016 at 3:26 PM

I did not get anything, can you please try again.

You can CC store@renderosity.com as well if you'd like.

Thank you


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

EricJ ( ) posted Fri, 04 March 2016 at 4:46 PM

Sent again.

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