moriador posted at 8:25AM Fri, 11 March 2016 - #4260357

I totally agree, Hornet.

And I would much rather shop at a store which is simply not responsive to customers' demands than shop at one that says it is when it isn't. If a shop can't take customer suggestions because the decisions have already been made, it really ought to be very cautious about asking for such suggestions in the first place. Otherwise, it creates an expectation of responsivity that the shop can't deliver. Unless you're looking for a quick, one time sale, being straightforward is much better.

I think it comes down more to trust than emotions, if you have a company that listens and acts you trust them, if they just listen you don't. That has a knock on effect in that you then trust a company to put matters right if something goes wrong, such as a purchase that does not appear in the downloads once you have purchased it, if you don't trust them it is more a gamble than an outright purchase.

 

 

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