I thought the old Daz bug tracker was a great way to collect user input, and for users to work together to resolve or investigate issues. That was efficient in my opinion. Now, users can still work together to investigate issues, but it's not managed by anyone specifically. Maybe when a user or users file updated reports in the current support system on a similar issue with any new info, that info from multiple sources gets tied together, but I'm just speculating there.

Obviously, the old bug tracker did not work for Daz for some reason. But when it was working, speaking for myself anyway, I thought it was really great. In fact I think they were one of the few software developers that had direct interaction to user feedback.