Hello.

You will need to contact the vendor for product support as that is our policy as Kristi has stated. The vendor may very well approve the refund for you if they are unable to help you with the product working correctly for you. We are required to give every vendor the chance to work with you to ensure your satisfaction with your purchase. This vendor on your orders is very active and would respond quickly for you. I could also contact them on your behalf if you would like for me to do that. Please let me know if you need me to do that for you.

Jenn