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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 28 10:29 am)

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Subject: Problem with purchase

LadyElf opened this issue on Apr 07, 2016 · 6 posts
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LadyElf ( ) posted Thu, 07 April 2016 at 1:54 AM · edited Sun, 01 December 2024 at 3:46 AM

Trying to purchase, says card is declined, however my company said there is no problem on their side (yes the funds are there). They are not even seeing the purchase come through. I tried three times, checked the info everything is correct.

HELP!

This is the error:

There was a problem processing your card. Exception Caught: '12', which means: 'Declined: 15005-This transaction cannot be processed.'. Please check your credit card information and try again.

thank you :)

KristiS ( ) posted Thu, 07 April 2016 at 10:59 AM

Can you please site mail me the amount of the order you were trying to place and the type of credit card you were trying to use?

Thank you my dear 😄


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

LadyElf ( ) posted Thu, 07 April 2016 at 5:46 PM

Sure :)

LadyElf ( ) posted Fri, 08 April 2016 at 1:20 AM

Hello?

LadyElf ( ) posted Fri, 08 April 2016 at 1:38 AM

Wanted to let you know I tried it again and it worked. Must have been a store glitch last night. Thanks!

KristiS ( ) posted Fri, 08 April 2016 at 9:37 AM

YAY!!! Glad all is well my dear and I appreciate you letting me know 😄

Have a wonderful weekend my dear 😺


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

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