estherau opened this issue on May 02, 2016 ยท 6 posts
KristiS posted Wed, 04 May 2016 at 1:00 PM
Hi estherau -
We are sorry as when you made your first post, it was 10:57pm Central time so staff was more than likely in bed. Then the system went down yesterday afternoon before I could respond to your post.
Your total was more because you have items in your newer order that were not in your original one.
If this ever happens again, you should be able to click on the order number in your account and then you will see the paypal button for you to click on and it will take you to paypal so you can sign it and pay for your unpaid order.
I have deleted the unpaid order from your account so you will no longer receive notifications for it.
Thank you so much, I hope you have a wonderful day/night
Kristi
Community Relations Specialist
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