I was finally able to get SM's website to let me "recreate" my customer file. I immediately put a ticket in on the 24th. The support person is a bit more than rude.

It is now the 27th and I still do not have a response other than them asking for all of my system information.

No indication of a solution or that they are even researching it.

Just silence.

I am dead in the water with no access to any of my content.