Okay, I was able to manually process order number 112891629 placed on July 16th however I do not see any payment on our gateway for order number 112883898 placed on June 28th.

You wii be able to access order number 112891629 and download your item.

The reason for the error message when trying to place the order is the address showing on our side does not match the address that is on file with your financial institution.

Please be sure the address showing in the fields of the checkout process match what is on file with your financial institution to keep this from happening in the future.

I hope this helps you and have a wonderful day,

Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story