Hi, I'm sure it's not a problem with Ilona's product. It's the fact that I likely don't know what I'm doing because I'm totally new to this, lol. I'm using DAZ Studio 4.9 and this is the link to the products. https://www.renderosity.com/mod/bcs/kidding---poses-and-hair-for-k4/84399/ I can see the product folders in Daz Studio, but I'm doing something wrong because I can't open or use them. So frustrating!