I tried that KristiS, I even talked to someone there on the phone about it, giving them the card info..and it still would not work. I know the card is good, been using it for quite a few years now, and I am definitely the person the card is assigned to. Not all of the 3D world fans are young folk..which seems to be the group every industry caters to these days..but we are just as willing to buy as they are..so hope your company can fix this, I dont want to get stuck just shopping at the "D" word company. I use the V4 model a lot still and surprisingly they dont seem to support it as much as they do here, not to mention limited selection of other concepts too. This is not to say they are a bad place, but I like the idea of more than one choice when I need new models, etc. I have enjoyed rosity a long time..people here are helpful in the forums when I have 3D questions, and most act like they appreciate doing business with me as well :)