LaurieA posted at 5:35PM Sun, 16 October 2016 - #4285672

If they so easily do it when one calls them, why can't they do it for everyone without having to call?

Laurie

They do it that way because if you call and go through with it, they get remote access to your computer. Access that will be logged and stored by MS. But if you Googly it you can get the solution that way too and without MS's grubby hands on your system. :-)