Thank you SO much for answering!! NO, it is not fixed at all, and I have no idea where to go for help on this one. Do you mean that the head might be locked? I checked, and it wasn't... nothing is locked. PLEASE, if you have any other ideas, I really need to fix this.Or if you've ever seen this question addressed anywhere... I can't find any information on it. You will have my eternal gratitude. :)