Hello,

Credit cards, debit cards, debit gift cards, and credit card gift cards are all processed on our system the same way.

No, we do not get anything as when the charges are "pending", we never receive payment...the financial institutions (ones the card is through) are the ones who put the hold on the card for whatever reason, we have no control over it.

You have to be sure the address matches the address you entered when you registered the card.

AVS failures are are when there is an error with the order on the processing side.

I checked the payment gateway and there is only one payment which is the one that attached to your order.

I would gladly refund the payment back to you if we had it however we do not have access to the funds nor can I release the funds as the financial institution the card is through are the ones that are holding the funds.

Kristi

Community Relations Specialist

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