Forum: MarketPlace Customers


Subject: Has Renderosity Been Hacked? Check your credit cards

Badia01 opened this issue on Dec 05, 2016 ยท 67 posts


KristiS posted Tue, 06 December 2016 at 10:13 AM

Hi Badia01,

We have had a few people raise concern and we immediately checked everything and continue to keep an eye on it and nothing has been compromised.

Every one of them have purchased at Daz as well and we are certain the trouble is not on our side.

We did have trouble in the past and we upped everything to the highest security. We do not store credit card information on our servers and we have found a lot of the ones with the trouble have their card stored on Daz's site for the monthly club and or purchases they made elsewhere.

Our system is constantly overwriting files so there is even less of a chance for someone to come in and compromise anything.

I also found that you have used the same card on our site since 2013 with an updated expiration date, I did not realize companies will send a new card with the same number but different expiration date to you. I thought it was only banks and credit card companies that did that.

I am sorry this happened to you and others. It is very sad that people have to steal from others.

Warmest Regards,


Kristi

Community Relations Specialist

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