Forum: MarketPlace Customers


Subject: Has Renderosity Been Hacked? Check your credit cards

Badia01 opened this issue on Dec 05, 2016 ยท 67 posts


tutone1234 posted Tue, 06 December 2016 at 11:35 AM

Hey everyone,

I just want to take a moment to discuss the issue of credit card fraud. We have had about 10 members report to us that they have had their credit card compromised in the past week. Most of those individuals have confirmed shopping at Renderosity and DAZ over the past few weeks. We have found in at least 4 cases so far that the individuals used PayPal for their purchases on Renderosity but used their stored credit card info to purchase at DAZ. When completing your purchase through PayPal, no credit card or bank information is shared with us . Only in the case that you actually pay by submitting your credit card information on Renderosity could any of your credit card data be compromised. We recommend using PayPal to help secure your credit card details for online purchasing when that option is available rather than entering all of your credit card at checkout to make your purchases. We provide that option for all purchases at Renderosity.

In addition, we have spent several hours over the past two days scanning and reviewing all of our systems, processes, and codebase to be absolutely certain everything is 100% secure. At this time, we have no reason to believe anyone's credit card data has been compromised through our checkout process. As a reminder, Renderosity DOES NOT store your credit card data whatsoever in our system or elsewhere. It is only passed through to our gateway provider at the time of checkout and never stored beyond that. We are fully compliant with the latest SSL and TLS requirements as well.

We ask that if you find your credit card has been compromised to do the following:

1.) Immediately contact your financial institution and make them aware.
2.) Review all of the stores that you have used your card recently and contact them. Especially marketplaces that store your credit card information.
3.) If you have used your credit card (not PayPal) to checkout at Renderosity, please contact store@renderosity.com with all of the details, including the date/time you last used your card here, as well as other places you have recently used your card so we can properly investigate the matter as thoroughly as possible.

We appreciate your business and would like to wish you all a happy holiday season.

Regards,

Tommy Lemon
Vice President, Renderosity