Forum: MarketPlace Customers


Subject: Site Technical Issues and Bug Reports

KristiS opened this issue on Sep 15, 2015 ยท 165 posts


Toddster posted Wed, 07 December 2016 at 1:58 PM

I submitted a purchase. The site gave me a message with an error code and said that the transaction had been flagged for review by the fraud department, please resubmit the information and attempt the purchase again. So I did the next morning when I saw the transaction had still not gone through. So I attempted it again and got the same response. (In the meantime an item or two had gone on sale dropping the price of the transaction about $5.00.) I thought that the error code/fraud review was generated by my bank. But I went by my bank today and they showed two pending charges to my account (twice for the same order, although they were different prices because of the sale). The bank said most likely Renderosity would recognize the duplication and submit one charge and delete the other. So from what the bank was saying, it sounded like Renderosity had flagged my purchase for some reason or there was a software glitch. But at last check, my shopping cart is still full of the stuff, and my bank is showing two charges pending for what's in my cart. What do I do?