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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 28 10:29 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Getting no responses for support or refund

steve_g opened this issue on Dec 08, 2016 · 4 posts
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steve_g ( ) posted Thu, 08 December 2016 at 1:26 PM · edited Wed, 27 November 2024 at 12:47 PM

Hi. I requested product support from vendor via site mail on November 23rd and December 1st for a product purchased November 17th. No reply from vendor. Then I requested a refund via site mail to the "store" address on December 1st and 5th. No reply. Then an email request for a refund on December 5th and 7th to the "store@renderosity.com" and still no reply or even a confirmation. Not sure what to try next. How can I request a refund? Product... Samira Bob Hair. Order#: 112940846 Date: Nov 17, 2016

KristiS ( ) posted Thu, 08 December 2016 at 4:17 PM

Hello,

I have issued a credit to you for the amount of $7.19.

I am sorry as we have not received any emails from you at the store@renderosity.com email address.

I hope you have a wonderful day,


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

steve_g ( ) posted Thu, 08 December 2016 at 5:51 PM

Thank you,

Steve

KristiS ( ) posted Fri, 09 December 2016 at 11:38 AM

You are very welcome 😄


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

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