KristiS posted at 7:12AM Tue, 13 December 2016 - #4291989

We did have trouble in the past and we upped everything to the highest security. We do not store credit card information on our servers and we have found a lot of the ones with the trouble have their card stored on Daz's site for the monthly club and or purchases they made elsewhere.

Not storing card information didn't prevent the last breach, so what makes you think that hackers haven't developed tools to overcome your "highest security" (nothing on the internet is 100% secure), and done something similar to last time?

Trying to pass the blame is rather unprofessional, and does nothing to comfort affected individuals. A better response would simply state you don't believe the site was hacked, but will be looking into the matter to find out.

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If you're joking that's just cruel, but if you're being sarcastic, that's even worse.