Hello,

I am so sorry this has happened to you.

Can you please tell me if you have your card number stored anywhere (Daz, Amazon, etc)?

For all those who have been compromised, since your cards are cancelled now, we will need your credit card details, who the card is through, and the contact details so I can contact them.Please send the information to kristis@renderosity.com

This is so we can work with the bank to get as many details as we possibly can about the charges and try to help find out where the hacks came from..

We have scrubbed ALL files over the last few days and continue to do so to be absolutely certain it’s not us and have not found anything that looks even a tiny bit suspicious.

As of August 2015, we have upped our security to the highest level of security. Files get overwritten with each update (which can be up to 3 times a day), we added the secure https to every web page, we store all files on the cloud so they are not on our database, and we go through paypal to process ALL payments whether it be credit card or paypal.

Warmest Regards, Kristi

Kristi

Community Relations Specialist

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