I totally forgot about the subject of your thread. lol When I first looked at the thread I thought ok this has something to do with chains and it didn't dawn on me that that was the actual title of the product and that 2011 was the year it came out. Thank you for clarifying everything for me! I'm like a newborn baby when it comes to DS, so I'm going to ask some colleagues and friends if they can give the product a whirl and see if it acts up on them too and if it does, learn what steps they took to correct it. I'll let you know what the end result is soon.