Hello,

Credit cards have a two-step process. The first is the placing of a HOLD on the funds to process the purchase.

The second is the actually processing of the payment and creation of the order on our system.

Because these payments are not going through to completion there is no order created, and the items are still in your shopping cart.

The HOLD that is placed on the funds will automatically "drop-off" of your card in 2 -7 business days. Depending on the particular financial institution who issued your card. There is no way for us to do a refund, as we never received the payment.

I will come back in and let you all know when their processing center is up and running again.

Once it is, you should be able to go in and process your order without any trouble.

Warmest Regards,

Kristi

Community Relations Specialist

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