KristiS posted at 11:39PM Mon, 16 January 2017 - #4295325

Hello,

It still was not fixed when I left here at 6pm Friday evening.

I am very sorry for not coming back in however I had family engagements to attend to when I left the office and forgot to come back in here.

I am not on as much on the weekends due to being away from my family so many hours during the week, I try to get as much family time in with them as I can on the weekends. Not to mention taking care of the other responsibilities I cannot take care of during the work week.

The comment was not aimed at you and, as I stated in another forum on the same subject, I did not expect an update during the weekend. What I did expect was an update on Monday, I also expected that something as important as the inability to process credit card transactions would be regarded as important and thus not left to one individual to oversee.

I understand that this clearly does not warrant people working over the weekend and I would be one of the last people to try and encroach on anyone's family time.

My dismay however is that there was only a public statement on the forums after I had raised the issue. I am also concerned that I wrote an email which was first rejected and sent at the second attempt and despite the fact was told I would have a response in 24 hours almost 60 hours later there has been no response.

All of this has also be seen in the context of the wider issue. I used to spend well over $100 a month here but I was one of the ones who had multiple cards defrauded when you had the issue around a year ago. Despite the hack I continued to shop here until, after supporting Rendo on the Prime changes, I was made to look a fool in being supportive. The last straw was when Prime vendors were 'thrown under a bus' by some members of staff. The end result was I stopped buying here for the best part of a year as I had come to the conclusion that Rendo just did not value their customers, I also removed my gallery at the same time in protest.

It has only been in the last few months that I have slowly returned to buying here starting with the odd purchase and now we have this saga. I hope you can see this from my point of view when I say I left because I felt buying from here was too much hassle and my custom was really not wanted. Can someone please explain in the context of what has just happened just why I should bother buying from Rendo in the future, particularly when I get none of these problems (or ghost followers) at the other sites I shop at.

Again I stress this is not aimed at any individual, more at the cavalier culture that seems to exist in what once was a thriving community.

 

 

I use Poser 13 on Windows 11 - For Scene set up I use a Geekcom A5 -  Ryzen 9 5900HX, with 64 gig ram and 3 TB  storage, mini PC with final rendering done on normal sized desktop using an AMD Ryzen Threadipper 1950X CPU, Corsair Hydro H100i CPU cooler, 3XS EVGA GTX 1080i SC with 11g Ram, 4 X 16gig Corsair DDR4 Ram and a Corsair RM 100 PSU .   The desktop is in a remote location with rendering done via Queue Manager which gives me a clearer desktop and quieter computer room.