Interesting. My take on this is more from a presentation point of view. How to sell and present these things properly without disappointing customers?

I have some thoughts on this... hopefully something constructive.

Everyone is right! There ARE tools and they could be used more. But at the same time it is true that mismatched customer expectations and complaints/demands for returns are a big waste of time for most vendors. And many customers are not prepared to put in any extra work without warning. So it is important to be very, very clear with what you are selling.

So.. what I would probably do if I was a character vendor and I really wanted to make a custom sculpted body morph... would be be to provide more than one option AND try to educate the customer at the same time.

So what you could do would be to provide both a bland/morph dial spin shape (fits all clothing, just something quick) and a PRO sculpted shape (advanced users/must read the instructions/morph brush skill/fitting room skill required etc.) Call it something like PRO/Advanced etc to make it stand out in the right way. Make this VERY clear already in the product description, this is important. Then provide a detailed tutorial to go with the product on how to fit the clothing/work with the morph brush or what have you.

The main issue as I see it is that it is super important to tell the customer clearly what to expect from your product, and what skills might be required. I run into similar issues often when I have to give a refund to a DAZ only customer even though I have made it clear that the product only works in Poser. A waste of both their time and mine plus extra work for staff. Now I am putting 'Poser' in about 5 places (including the thumbnail, and it finally seems to work. ;)

Now that I am thinking about it, this all inspires me to put something like 'Basic knowledge of the Poser Cloth Room is recommended' on future dynamic products...

Finally I have to say that the Poser Morph brush tool is underestimated! It is fantastic for creating clothing morphs and more powerful than a lot of people realize.

Just a thought... cough perhaps the people asking for very detailed body shapes would be those who use a bit less clothing (or none) on their figures... in which case it wouldn't be much of an issue. I just think vendors want ways of making sure not to get returns, tons of questions or bad reviews. ;)

So if staff have ideas on how to best present ANY products that may require certain user skills/tools, or only work in certain situations, this would be very helpful of course!

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