consumer573 posted at 12:52AM Wed, 12 April 2017 - #4301687

mazal50 posted at 3:15PM Wed, 05 April 2017 - #4301202

hornet3d posted at 11:10PM Sat, 01 April 2017 - #4301191

mazal50 posted at 8:44PM Sat, 01 April 2017 - #4301181

Have the same problem, got a warning from the creditcard company , that data was stolen from renderosity. I'm afraid to buy things now. I was wondering why i didn't get a warning from renderosity, now i see that many people have problems with the safety of renderosity i wouldt like to know what they are doing about it.

As I said in a previous submission, I can't be sure where the process went wrong. I do know that a few years back one fraud down to Renderosity because they made a public statement that it was some weeks after the event. The double charging recently was also from orders at Renderosity which I think was blamed on Paypal which they use even if you are using a credit card. In another thread here there appears to be an admission that there could have been a breach in the checkout process during a few days in March.

What I can be totally sure on is that I am extremely reluctant to spend any money here and have decided not to buy a number of items rather than risk my card yet again. There are only about two vendors left here who I will buy from no matter what so when they go so will I. I do not like Paypal (long story and long ago, but once bitten twice shy). So at the moment I am looking at setting up a PrePaid debt card for these rare purchases, on the basis I can only be defrauded on what I have on the card as there is no overdraft or credit facility. Has to be better than the $9000+ dollars that has been defrauded on my card in the last year or so. Happily I did not have to pay it but we all do at the end of the day and it is a real hassle every time it happens.

The idea for a prepaid card sounds good to me. I'm really dissapointed about al this because i'm really afraid to order something and i like doing this (yest as a hobby).

The problem that I've found with Pre-paid debit cards here at Renderosity is that they can be declined without explanation (other than a code which means nothing to the average user) and still the company puts a hold on them. If you think you mis-typed, the hold goes on a second time, third time, etc. In theory the hold is released in three days to a week or so, but there is no transparency and it's a death knell if your whole purpose was to buy something on sale at Renderosity, as I wish to do today. Holds are supposed to be for credit cards, not debit cards, and yet it happens anyway by whomever is doing their transactions. And so far it seems there is nothing the staff can do except initially deny a problem exists and then later apologize for my loss. To my knowledge they have never offered anyone a reimbursement, and the time I helped by turning over all my debit card information including access codes they never even said thank you for my assistance. Some sort of appreciation would have been nice.

In the meantime hackers can race to your card and drain it as soon as the hold is released. So far I've never had this happen anywhere else.

What's the saying? Fool me once, shame on you. Fool me twice, shame on me?

I'm inclined to try and make one more purchase today doing so with a debit card I will put money towards

New thread has bin opened, about safety again. https://www.renderosity.com/mod/forumpro/?thread_id=2912125