Raindroptheelf posted at 3:12PM Fri, 14 April 2017 - #4302508

MattGreenfield posted at 3:59AM Fri, 14 April 2017 - #4302481

I just found out that this morning that my card was hacked, most likely as a result of the last breech. $2,200.00 in charges made in the U.K. before we caught it.

This is also the second time the card I use at Rendo has been hacked in 6 months, so I'm seriously going to have to consider how, if I ever want to spend money at Renderosity again, how to do it safely.

Matt I am so sorry to hear this. I can honestly say, for now, for me , the best option was to add my card to my paypal account. But as I said before, I still worry to shop here and I think this will not go away. I never got a mail or anthting reg. those security breaches that occured and that also does not help to have trust.

I am so mad at all this, those hackers get to our account info also which includes our shipping address and all the rest of it.

Now that this happened to you this morning , or you found out this morning shows that quote :* We have taken all the steps we can to be sure Renderosity is as secure as an online store can possibly be.* it has not worked and the shop is still not save.

Hi Petra -

We did indeed send out communications to all customers who made a purchase during the short amount of time there was a possible breach.

I urge you to check the email address you have on file with us to be sure you receive all communications. If your information is correct and you did not get a communication, it was because you were not included in the possible breach so therefor you were not affected and the hack to your card happened elsewhere.

We have done this the last 2 times there was a potential breach.

We emailed all those who potentially were affected and took a lot of extra measures to ensure our customer's security. There is someone here in this thread who's card was hacked and they stated they ONLY used that card at Daz. I know it is easy for those to point the fingers in our direction because it has happened twice now however, my credit card recently got hacked and I never used it here. So did another co-worker's.

I am very sorry this has happened and we are doing everything in our power to try and be as secure as a business can be. We did look into it as soon as it was reported and took action.

We care about all of our customers, members, and vendors very much and will do whatever we can to keep them happy.

Warmest Regards,

Kristi

Community Relations Specialist

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