Forum: MarketPlace Customers


Subject: Low security at Renderosity?

l.croft opened this issue on Apr 11, 2017 ยท 83 posts


hornet3d posted Mon, 17 April 2017 at 6:24 AM

Well I have now set up a prepaid debit card and charged it with a small amount of money but now I have done this I am not sure I want to use even that here. I am not pointing at any individual more at the corporate structure but it appears they are unwilling or incapable of improving the security here.

There is more than one thread here where customer's have stated that they are very concerned about buying from the marketplace here and yet there appears to be little being done to address their concerns. Not everyone who placed an order in the time frame admitted by Rendo got any email and many had to find out from other customers adding the email details to the forum. Yes, the have said that actions have been taken to improve the security, but that was said last time and clearly the measures were not enough.

In this digital age we have to accept that credit card fraud is a fact of life but you also expect the companies to do their best to protect you and inform you when things go wrong. The fact that a breach has happened twice (that they admit to, I believe there were others) in a relatively short period is not acceptable and their response is, in my opinion, not good enough.

I will continue to visit the forums to see if there is a change of heart but I have decided not to reward a company for their apparent lack of understanding of how this affects their customers. Despite the fact I have a prepaid card set up I do not intend to even look inside the market place here until I see some indication that Rendo, as a company, has a better grip on this situation.

 

 

I use Poser 13 on Windows 11 - For Scene set up I use a Geekcom A5 -  Ryzen 9 5900HX, with 64 gig ram and 3 TB  storage, mini PC with final rendering done on normal sized desktop using an AMD Ryzen Threadipper 1950X CPU, Corsair Hydro H100i CPU cooler, 3XS EVGA GTX 1080i SC with 11g Ram, 4 X 16gig Corsair DDR4 Ram and a Corsair RM 100 PSU .   The desktop is in a remote location with rendering done via Queue Manager which gives me a clearer desktop and quieter computer room.