hornet3d posted at 2:38PM Tue, 18 April 2017 - #4302662

No I did not get an email either, even though I did place an order in the time frame and my card was defrauded.

I also note the other problem appeared again, where system states and order has been declined but still places a pending charge on your credit card. It all comes right after a few days so no harm done right?. Well only to your reputation as a trusted market place and another customer might think hard before they order again.

The email would have been sent to the address on your account. Could you please verify that here: https://www.renderosity.com/settings/?saccount. Please make sure it is an address that you check regularly.

If you are having problems with checkout, please contact Kristis by sitemailing her or sending an email to kristis@renderosity.com. We will want to know what the exact error message is. Sometime, it is incorrect payment information that triggers our fraud protection, but we can tell for sure if you contact Kristis with that error message.

As for the hold on your account, that actually protects both you and us during the checkout process. It is a common (and recommended) practice among online merchants. I can explain the details in another post if you're interested.