Here is my suggestion. IF you have a physical copy of PP11, Photocopy the document with the serial number on it. IF it's a download show the digital documentation with the sercial number. Attach this information to an incident report to SM. The procedure should be with your readme files or your manual. Let us know how this goes. Give them a little time as they've just had a change in staff recently.

Boni

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"Be Hero to Yourself" -- Peter Tork