ItsCeo opened this issue on Nov 22, 2017 ยท 4 posts
jennblake posted Thu, 23 November 2017 at 9:49 AM
I cannot find a payment for that order in paypal. Did you receive a transaction ID on your payment? The order is still unpaid and we have no record of a payment from you on paypal, if there were I would manually mark the order paid for you. Please check your payment, and send me the transaction ID please.
There is never an auto-renew on our Prime Membership. We do not keep any form of payment information on file such as card numbers. So there is no issue there.